Customer Care Assistant jobs in United Kingdom

Do you have experience working for a Bedbank or wholesale accommodation provider? Do you have a background in securing and managing travel industry partnerships? This international online wholesale accommodation provider offers seamless booking experiences and access to a vast network of global accommodations at competitive prices.

• Identify, approach, and onboard new B2B travel partners, including travel agencies, corporate clients, and tour operators.
• Build and maintain long‑term relationships with key accounts to ensure repeat business and customer satisfaction.
• Achieve monthly and quarterly sales targets through effective lead generation, sales pipeline management, and client conversion.
• Negotiate contracts, pricing, and service agreements with partners and ensure proper documentation.
• Conduct market research to identify new business opportunities and stay updated on industry trends and competitor offerings.
• Represent the company at trade shows, B2B networking events, and other travel industry functions.
• Maintain accurate records of client interactions, bookings, and feedback using CRM tools.
• Collaborate with the operations and product teams to ensure smooth delivery of services and customized solutions for clients.

• 1‑3 years of experience in B2B travel sales or business development in the travel industry.
• Prior experience in B2B travel platforms or DMCs.
• Strong understanding of travel products, booking systems, and market dynamics.
• Excellent communication, negotiation, and relationship‑building skills.
• Proficiency in MS Office and CRM tools (e.g., Salesforce, Zoho CRM).
• Ability to travel locally or nationally as required.
• Existing network of travel agencies or corporate travel clients.
• Knowledge of international destinations and visa procedures.

• Competitive starting salary of £30,000 - £35,000 (DOE)
• Hybrid / London office
• Performance‑based incentives
• Travel discounts
• Professional development opportunities

INTERESTED? Please follow the instructions to apply by attaching your CV. For any further information, please call the provided phone number or email the provided address. If this role is not quite right, but you have travel industry experience and are keen to find a new opportunity, please do send your CV – we may have something else that could be perfect for you. Know someone else who might be interested in travel industry opportunities? Please share our details.