Key Account Manager - Fire & Security

Harwood Recruitment; Park Central; On-site; GBP 55,000 - 65,000; Full time

Job summary

A leading recruitment agency is seeking a motivated professional to develop and manage a sales pipeline in the fire and security industry. The role involves building client relationships, conducting market research, generating leads, and ensuring high levels of customer satisfaction. Candidates should have a proven track record in relationship management and possess exceptional communication skills. In return, the company offers a supportive culture, professional development opportunities, and comprehensive benefits.

Benefits

9 day working fortnight

Continuous professional development

Wellness & Employee Assistance Programme

Death in service insurance

Salary sacrifice pension scheme

25 days’ holiday, increasing to 35 days

EV or Hybrid company car scheme

Qualifications

• Proven track record in relationship management within the fire and security industry.
• Ability to build new and existing client relationships.
• Exceptional management and support skills.

Responsibilities

• Develop, manage & convert on your own sales pipeline.
• Conduct market research and analyze customer needs.
• Generate leads and conduct presentations for potential clients.
• Track key performance indicators and report business development outcomes.

Skills

Relationship management

Sales pipeline development

Exceptional communication skills

Self-motivation

Organizational skills

Job description

About you

You will have a proven track record in relationship management including service and project selling within the fire and security industry. You will have a background in developing new and existing client relationships with exceptional management and support to allow you to build your pipeline and achieve annual sales in excess of £500,000 per annum. All aspects of the role must be performed in line with the business’s values to realise our vision by providing unrivalled customer experience and professional service to our clients. The position requires high levels of self‑motivation, organisation and must be performed with integrity and dedication. In return we are committed to empowering and developing exceptional talent, maintaining our friendly and supportive environment to ensure we get it right first time every time.

About the role

Reporting directly to the Group Sales Director the role is to develop, manage & convert on your own sales pipeline working within unrestricted area’s or industries to contribute to the sales team in delivering our Group sales targets. The position requires a high level of self‑motivation, exceptional organisational and communication skills.

Market Research & Analysis

Research and analyse market trends, customer needs, and competitive landscape to identify new business opportunities. Work closely with the Group Sales Director to define and segment target markets to focus business development efforts on.

Client Acquisition & Relationship Management

Generate leads through networking, referrals, previous relationships and digital marketing efforts. Conduct meetings and presentations to potential clients to explain services, answer questions, and address concerns.

Product & Service Development

Collect feedback from clients and the market to inform product and service improvements to the Group Sales Director to help support our business strategy. Collaborate with sales team to design and introduce new fire and security solutions inline with our strategy.

Compliance & Risk Management

Stay informed about industry regulations, standards, and best practices to ensure compliance. Identify and mitigate risks associated with new business ventures and partnerships.

Reporting & Analytics

Track and analyse key performance indicators (KPIs) to measure the effectiveness of your business development. Prepare regular reports on business development activities, progress, and outcomes for senior management.

Customer Satisfaction & Retention

Ensure high levels of customer satisfaction by addressing client issues and providing exceptional service.

Design & Quotations

Complete site surveys to design fire and security systems utilising our SaaS based business management system. Present these proposals using our company set templates and guidelines as well as within the timeframe requirements of the customer. Manage your pipeline by following up quotations, negotiating and successfully delivering on outstanding opportunities.

Team member benefits

• 9 day working fortnight
• Continuous professional development
• Wellness & Employee Assistance Programme (EAP)
• YuLife – The #1 rated benefits programme
• Death in service insurance
• Salary sacrifice pension scheme
• Quarterly one-to-one check‑ins with your line manager
• 25 days’ holiday, plus Bank Holidays, increasing to 35 days (1 day extra per annum to 30 days and a further 5 days after 10 years)
• A company culture that promotes work life balance
• Access to mental health care support
• Team member of the month recognising outstanding contribution
• Annual company day to share successes and strategic plans
• EV or Hybrid company car scheme