Customer Care Assistant jobs in United Kingdom

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

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To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

The Lodging Connectivity team at Expedia Group connects our global marketplace to leading Hotel and Vacation Rental connectivity providers—expanding traveler choice and driving competitive selection across our brands.

The Senior Connectivity Account Manager will play a key role in progressing our vision to revolutionize travel through the power of technology (via our strategic software partnerships). In this role, you will manage Expedia Group’s largest and most strategic lodging connectivity software providers. Driving the account development plan to achieve strategic goals centered around API adoption, usage, and optimization. Closely working with supply partners, monitor portfolio performance, and collaborating across teams to ensure these accounts deliver maximum impact for Expedia Group travelers.

• You will drive the management and growth of a portfolio of strategic accounts, acting as a trusted advisor to those accounts.

• Build strong C-level relationships with customers organizations.

• Responsible for business performance, including developing and executing a strategic growth plan and potential contract negotiations.

• Identifying decision makers, influencers/stakeholders across the strategic accounts and develops/nurtures strategic account relationships.

• Gaining commitment to deliver on joint initiatives that result in the achievement of agreed business/revenue targets.

• Forward planning to resolve potential risks, bottlenecks, or tight deadlines that could impact quality of work/outcomes.

• Demonstrate understanding of the financial impact of decisions/solutions to drive projects and analyses that support the organization’s mission.

• Develop potential business solutions and tactics and conduct broad analysis to determine the viability of various alternatives.

• Draft business cases for change and presents recommended solution based on analysis to own leaders.

• Apply deep knowledge of standard contract terms and conditions to help answer strategic account questions. Partnering with legal resources to explain difficult concepts or unique situations that require potential deviation from standard contract terms.

• Interpret data relative to the performance of products, services, and solutions against your accounts needs/expectations.

• Develop a true win-win partnership that elevates the profile of Expedia Group.

• 8+ years within a tech organization managing high profile accounts, ideally, within Travel, tech ecosystems or similar.

• Excellent communicator and collaborator, comfortable working cross-functionally with commercial, product, and technical teams.

• Recognized business acumen with a go getter mindset.

• Strong analytical thinker with experience using data to identify trends, evaluate opportunities, and guide decisions.

• Results-oriented and organized, able to manage multiple priorities in a fast-paced, matrixed environment.

• Proactive, resourceful, and passionate about building scalable business growth.

• English fluency required; additional languages are a plus.

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.