HVC Relationship Manager

Betway Group; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading digital gaming company in the United Kingdom is seeking a passionate HVC Relationship Manager to enhance customer relationships and optimize engagement strategies. The role requires expertise in account management within the iGaming sector and a customer-first approach. Benefits include extensive personal development opportunities and a commitment to diversity and inclusivity. Ideal candidates are detail-oriented, adaptable, and fluent in English and Arabic. Join our dynamic team and drive extraordinary experiences for our customers.

Benefits

Health Insurance

Life Assurance

Income Protection

Learning and Development Program

Employee Assistance Programme

Qualifications

• Strong verbal and written communication skills to convey complex ideas.
• Experience in cross-functional team collaboration with shared goals.
• Expertise in managing multiple projects effectively.
• Exceptional attention to detail in all outputs.
• Ability to adapt to changing environments quickly.
• Proven account management experience in iGaming.
• Experience in providing world-class customer service.
• Understanding of sports and casino products.

Responsibilities

• Complete profiling of loyal customers.
• Ensure compliance processes are seamless for customers.
• Strive for a customer-first experience.
• Create and manage customer hospitality events.
• Utilize data to improve customer journeys.
• Manage an account cohort effectively.
• Report on key performance indicators.
• Serve as a central contact for customer relations.

Skills

Communication skills

Project management

Attention to detail

Adaptability

Fluency in English and Arabic

Account management experience

Customer hosting experience

Understanding of iGaming

AML and Responsible Gaming knowledge

Job description

Department

HVC

Reporting to

Head of HVC

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain are constantly expanding and evolving.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. An HVC Relationship Manager is responsible for establishing and maintaining customer relationships. Utilising the full asset suite of Betway Global partnerships, you will help contribute to the vision of delivering the world’s best iGaming customer experience.

What you’ll be doing

As part of your role, your responsibilities will include:

• Being responsible for completing identification tasks and profiling our most loyal customers
• Providing a seamless experience during customers compliance processes, with the goal of increasing compliance pass rates
• Being customer obsessed, striving to deliver a mobile led experience and deliver feedback to wider stakeholders of customers experiences
• Using Betway’s global partnerships to create and attend a world class hospitality calendar for our customers across the globe
• Using data to help assist in the automation of customer journeys with a tireless focus on mobile first gaming
• Managing a sustainable cohort of account managed customers
• Managing and reporting on performance with a key focus on increasing long term player values and retention rates
• Providing a world class service to our customers that builds trust, being available and the central point of all HVC customer contact
• Delivering a strong return on investment within budget for both on and off-site hosting

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Fluency in English and Arabic
• Proven working experience of account management in an iGaming company
• Experience in hosting customers, knowing what world class service looks like
• Clear understanding of iGaming with strong knowledge on sports and casino products
• Strong AML, Responsible Gaming knowledge inclusive of SoW and SoF

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• Previous experience in the sports marketing industry
• Previous experience in a regulated industry, preferably gaming
• Previous Experience working on a MGA licensed brand
• Experience collaborating with cross-functional teams to design and optimize automated user journeys

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes:

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Health Insurance
• Life Assurance
• Income Protection

Be part of that Superclass feeling

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 20 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group. It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

Should you not hear from us within 2 weeks, please assume your application has not been successful.