Customer Care Assistant jobs in Grande-Bretagne

ICIS is part of LexisNexis Risk Solutions (LRNS), a division of RELX Group, a FTSE 10 company with revenues of over $10 billion in 2023. ICIS makes some of the world’s most important markets more trusted and predictable by providing data services, thought leadership and decision tools. We exist to help businesses in the energy, petrochemical and fertilizer industries make strategic decisions, mitigate risk, improve productivity, and capitalise on new opportunities. Thousands of decisions are taken across supply chains every day using our intelligence and we make this possible through a global presence that delivers the targeted, local insights customers need to achieve growth in this new world of meaningful data. Shaping the world by connecting markets to optimise the world’s valuable resources.

We are seeking a highly experienced Strategic Account Manager who possesses a demonstrated ability to lead and drive substantial revenue growth within high-value accounts. This pivotal role requires a strategic thinker and relationship builder who can engage with C-suite executives and other senior stakeholders to deliver exceptional value.

• Strategic Leadership: Drive the strategic direction and growth of strategic accounts, ensuring accountability for achieving ambitious sales targets and maintaining robust client relationships.
• Business Development: Identify and cultivate new business opportunities within existing accounts, leveraging a consultative approach to deepen partnerships and drive double and triple-digit growth.
• Executive Engagement: Build and maintain relationships at the highest levels within client organizations, acting as a trusted advisor and thought leader.
• Market Insight: Stay ahead of industry trends and customer needs, providing valuable insights that influence client strategies and enhance their decision-making processes.
• High-Impact Engagement: Maintain a proactive presence through tailored communication strategies, including in-person visits, to ensure high-quality engagement with senior clients.
• CRM Mastery: Utilize Salesforce.com to effectively manage client interactions, track engagement, and analyse data for strategic decision-making.
• Cross-Functional Collaboration: Lead collaboration across global teams to align services and support client needs, driving organizational synergy.

• Visionary Thinking: Ability to foresee market trends and adapt strategies to position ICIS as a leader in the industry.
• Client-Centric Mindset: Passionate about delivering exceptional customer experiences and cultivating long-term partnerships.
• Exceptional Communicator: Superior verbal and written communication skills, with the ability to influence and engage at all organizational levels.
• Resilient Leader: Adaptable and effective under pressure, thriving in a dynamic, fast-paced environment.
• Proactive Problem Solver: Creative and entrepreneurial approach to overcoming challenges and delivering innovative solutions.
• Networking Savvy: Proven ability to build and nurture relationships both internally and externally, fostering collaboration.

• Bachelor’s degree preferred; significant industry experience will be considered.
• Extensive experience in a consultative sales role, preferably in the Energy sector.
• Proven experience managing complex sales cycles with high-value clients, achieving annual revenue targets of $5 million or more.
• Fluency in English is essential. Any additional European languages will be a bonus.

• Professional Development: Access to exclusive training and mentorship programs aimed at enhancing your skills and market expertise.
• Commitment to Diversity: We celebrate and promote a diverse workforce as a key driver of innovation and business success.
• Community Impact: Opportunities to engage in meaningful community initiatives, focusing on education and development for disadvantaged youth.
• Wellness Support: Comprehensive health and wellness programs designed to support your overall wellbeing.
• Global Exposure: Opportunities for international travel and collaboration with a diverse team of over 800 professionals worldwide.

Join us at ICIS and be part of a team that shapes the future of market intelligence. Apply now to make a significant impact in a vibrant, energetic environment!

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Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.