Global HVC Relationship Manager - Customer Experience Lead

Betway Group; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading digital gaming company in the United Kingdom is seeking a passionate HVC Relationship Manager to enhance customer relationships and optimize engagement strategies. The role requires expertise in account management within the iGaming sector and a customer-first approach. Benefits include extensive personal development opportunities and a commitment to diversity and inclusivity. Ideal candidates are detail-oriented, adaptable, and fluent in English and Arabic. Join our dynamic team and drive extraordinary experiences for our customers.

Benefits

Health Insurance

Life Assurance

Income Protection

Learning and Development Program

Employee Assistance Programme

Qualifications

• Strong verbal and written communication skills to convey complex ideas.
• Experience in cross-functional team collaboration with shared goals.
• Expertise in managing multiple projects effectively.
• Exceptional attention to detail in all outputs.
• Ability to adapt to changing environments quickly.
• Proven account management experience in iGaming.
• Experience in providing world-class customer service.
• Understanding of sports and casino products.

Responsibilities

• Complete profiling of loyal customers.
• Ensure compliance processes are seamless for customers.
• Strive for a customer-first experience.
• Create and manage customer hospitality events.
• Utilize data to improve customer journeys.
• Manage an account cohort effectively.
• Report on key performance indicators.
• Serve as a central contact for customer relations.

Skills

Communication skills

Project management

Attention to detail

Adaptability

Fluency in English and Arabic

Account management experience

Customer hosting experience

Understanding of iGaming

AML and Responsible Gaming knowledge

Job description

A leading digital gaming company in the United Kingdom is seeking a passionate HVC Relationship Manager to enhance customer relationships and optimize engagement strategies. The role requires expertise in account management within the iGaming sector and a customer-first approach. Benefits include extensive personal development opportunities and a commitment to diversity and inclusivity. Ideal candidates are detail-oriented, adaptable, and fluent in English and Arabic. Join our dynamic team and drive extraordinary experiences for our customers.