Customer Care Assistant jobs in Großbritannien

Yolk Recruitment is pleased to be supporting a highly regarded insurance brokerage with the recruitment of a Commercial Account Handler to join their growing Commercial team. This opportunity arises due to sustained business growth and offers the chance to join a people-focused organisation known for its collaborative culture, strong client relationships, and commitment to professional development.

As a Commercial Account Handler, you will play a key role in supporting the delivery of a high-quality service to a diverse portfolio of commercial clients. Working closely with the Branch Manager and Commercial Account Executives, you will help drive retention, compliance, and client satisfaction.

• Building and maintaining strong relationships with new and existing commercial clients
• Reviewing and preparing client documentation to ensure accuracy and completeness for the quoting process
• Supporting Commercial Account Executives to achieve high renewal retention levels
• Ensuring all activity meets FCA and internal compliance standards
• Processing and maintaining accurate client data across internal systems
• Delivering consistently high levels of customer service

• Strong attention to detail and the ability to manage documentation accurately
• Confidence building relationships with clients, insurers, and internal stakeholders
• Experience within commercial insurance, or a strong desire to develop your career in this area
• A proactive and adaptable approach, with a willingness to learn
• The ability to process data efficiently and accurately to support informed decision‑making

This role would suit someone looking to progress their career as a Commercial Account Handler, with full support provided toward professional development and insurance qualifications.

• 25 days annual leave, increasing to 27 days with length of service (plus bank holidays)
• Healthcare Cash Plan with access to 17 fully funded benefits
• Excellent training and development programmes with clear progression routes
• Fully funded CII professional qualifications
• Enhanced maternity and paternity policies
• Cycle to work scheme
• Gym membership discounts across the UK
• Discounts on a wide range of insurance and health products
• High street retailer discounts via a reward and recognition platform
• Employee Assistance Programme (EAP)
• Additional benefits will be discussed during the recruitment process