Prison Services: Customer Care & Operations Support

HM Prison and Probation Service; Maidstone; On-site; GBP 20,000 - 25,000; Full time

Job summary

A public sector organization in the UK is seeking candidates who can demonstrate effective customer engagement and communication skills. Responsibilities include using questioning techniques to understand customer needs and providing clear guidance to aid decision-making. Applicants should have GCSEs in English and Maths at grade C or above. This role emphasizes the importance of patience, organization, and effective communication for service recovery.

Qualifications

• GCSE in English and Maths are required.
• Ability to listen and respond effectively is essential.

Responsibilities

• Use a range of questioning skills to determine customer needs.
• Provide clear explanations to help customer decision-making.
• Maintain informative communication during service recovery.

Education

GCSE in English (grade C)

GCSE in Maths (grade C)

Job description

A public sector organization in the UK is seeking candidates who can demonstrate effective customer engagement and communication skills. Responsibilities include using questioning techniques to understand customer needs and providing clear guidance to aid decision-making. Applicants should have GCSEs in English and Maths at grade C or above. This role emphasizes the importance of patience, organization, and effective communication for service recovery.