SIA-Licensed Security Officer | Customer Care Focus

Mitie Group plc.; Camborne; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading security services provider in the United Kingdom is seeking experienced Retail Security Officers. The role involves delivering exceptional customer service, maintaining security, and addressing disruptive behavior. Ideal candidates must hold a valid SIA licence and possess 3-5 years of relevant experience in security, military, or law enforcement. The position offers guaranteed contracted hours, annual leave, pension programs, and additional employee benefits such as training and career advancement opportunities.

Benefits

Guaranteed contracted hours

Comprehensive annual leave

Pension and life insurance

Company-provided uniform

SIA re-licensing support

Thorough induction and training

Access to employee benefits

Professional apprenticeship opportunities

Career advancement opportunities

Paid break periods

Qualifications

• Valid SIA licence is mandatory.
• Minimum 3-5 years of experience in Security Services, Military, or Law Enforcement.
• Complete 5-year verifiable employment/education history.

Responsibilities

• Deliver industry-leading customer service standards.
• Maintain a secure environment free from criminal activity.
• Address disruptive behavior professionally.
• Interact with the public in a welcoming manner.
• Assist visitors with inquiries efficiently.
• Collaborate with law enforcement to minimize incidents.
• Utilise Body Worn CCTV for crime prevention.

Skills

Customer service

Security management

Disruptive behavior management

Public interactions

Job description

A leading security services provider in the United Kingdom is seeking experienced Retail Security Officers. The role involves delivering exceptional customer service, maintaining security, and addressing disruptive behavior. Ideal candidates must hold a valid SIA licence and possess 3-5 years of relevant experience in security, military, or law enforcement. The position offers guaranteed contracted hours, annual leave, pension programs, and additional employee benefits such as training and career advancement opportunities.