Customer Service Advisor

Axis Europe; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A maintenance and refurbishment provider in London is seeking a Customer Service Advisor to handle inbound customer calls and emails related to household repairs. You will provide excellent customer service across multiple channels, liaising with tenants and ensuring smooth resolution of enquiries. This role offers a competitive salary, flexible working, 25 days holiday, and opportunities for development. Join a dynamic team dedicated to delivering essential building services across various sectors.

Benefits

Competitive salary package

Flexible working

25 days' holiday + bank holidays

Perkbox (discounts, perks & wellbeing offers)

1 paid volunteer day

£2000 refer-a-friend bonus

Qualifications

• Proven record of providing first contact resolution services.
• Ability to schedule appointments and raise repair jobs using IT.
• Familiarity with the maintenance or building industry is advantageous.

Responsibilities

• Handle inbound calls and emails from tenants regarding repairs.
• Ensure effective communication with supervisors and subcontractors.
• Support policies related to sustainability and environmental compliance.

Skills

Excellent customer service skills

Effective interaction with customers

Teamwork

Ability to work under pressure

Knowledge of IT software

Technical knowledge of repairs

Job description

We're recruiting a Customer Service Advisor to join multiple contracts within the call centre environment. The successful applicant will deal with inbound customer calls, emails from tenants relating to household repairs and ensuring enquiries are resolved smoothly.

Responsibilities

• Provide our clients and customers with excellent, first contact resolution services across multiple channels.
• Take inbound calls and emails from tenants in relation to repair works, including raising new jobs and scheduling appointments.
• Use IT systems to raise new repairs, book in and rearrange appointments for tenants.
• Deal with tenants' queries over the phone and via email effectively.
• Liaise with supervisors, operatives and sub‑contractors to provide updates on repair works.
• Follow and support policies, procedures, initiatives, and work instructions related to sustainability improvement and environmental compliance.

Qualifications

• Excellent customer service skills.
• Ability to interact effectively with customers via face to face, telephone, or writing.
• Work effectively within a team as well as independently.
• Ability to work under pressure and to tight deadlines.
• Knowledge of using IT software packages and/or company systems.
• Technical knowledge of repairs within the maintenance or building industry would be an advantage.

Benefits

• A competitive salary package.
• Flexible working.
• 25 days' holiday + bank holidays.
• Perkbox (discounts, perks & wellbeing offers).
• 1 paid volunteer day.
• £2000 refer‑a‑friend bonus after the referee passes probation.
• Opportunities for development and progression across Axis CLC.

Company

CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation, and refurbishment solutions nationwide.

Interview Process

Please note that we reserve the right to close this vacancy early and we encourage early applicants. Our final stage interview – the assessment centre – will take place on Friday 16th January 2026 in our Stratford Office, 10am–4pm.

Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal‑opportunity employer. If you need any adjustments during the hiring process, please let us know.