Transport Administrator Customer Delivery Hub

John Lewis Plc; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retail firm seeks an administrator to support transport operations by ensuring compliance with regulations, maintaining vehicle records, and facilitating a positive customer experience. The ideal candidate should possess strong communication and organizational skills, alongside experience in administrative roles. The position involves managing vehicle defects, promoting safety procedures, and contributing to a positive workplace culture. This is an excellent opportunity to be part of an employee-owned company focused on innovation and diversity.

Benefits

Evening and Night Premiums

Flexible working arrangements

Qualifications

• Experience working in an administrative role.
• Previous experience of data processing and inputting.
• Excellent communication skills (verbal and systemic).
• Excellent organisation and planning skills.

Responsibilities

• Ensure compliance with the Road Transport Working Time Directive.
• Maintain and update the vehicle maintenance planner.
• Manage vehicle defects to ensure roadworthiness.
• Support resource management of people and vehicles.
• Promote adherence to Legal, Health & Safety policies.
• Assist with general administrative daily tasks.

Skills

Data processing

Excellent communication skills

Organisation and planning skills

Job description

Responsibilities

• Ensure compliance with the Road Transport Working Time Directive, Domestic Regulations, and EU Drivers' Hours.
• Maintain and update the vehicle maintenance planner accurately and in a timely manner.
• Manage vehicle defects to ensure roadworthiness of the Fleet.
• Ensure all vehicle and driver records are maintained in accordance with regulations.
• Support resource management of people and vehicles in line with the Operators Licence margin.
• Promote and adhere to all Legal, Health & Safety and Customer Delivery Hub operating procedures.
• Understand and adhere to the General Data Protection Regulation (GDPR).
• Assist with general administrative daily tasks.
• Be a brand ambassador, delivering an outstanding end‑to‑end customer experience.
• Support and champion business strategies and initiatives including Partnership Plans, CSR, Health and Wellbeing and local charity.
• Regularly undertake self‑auditing within the Transport Operation to maintain legal compliance.
• Adhere to Health and Safety policy and guidance.
• Report all accidents and near misses to your Line Manager in line with Health & Safety Legislation.
• Follow the recommended John Lewis Partnership manual handling and mechanical handling instructions.

Qualifications

• Experience working in an administrative role.
• Previous experience of data processing and inputting.
• Excellent communication skills (verbal and systemic).
• Excellent organisation and planning skills.

Desirable Qualifications

• Knowledge of telematics and route planner systems.
• Knowledge of Drivers' Hours.
• Experience of working in a transport environment.
• Transport Manager CPC Qualification.

We're the largest employee‑owned business in the UK and home to our cherished brands, John Lewis and Waitrose. We’re not just employees – we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never knowingly undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can thrive. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.

Pay and Benefits

In addition to your contractual pay, any time worked between 18:00 – 22:00 will attract an Evening Premium at a rate of £3.00 per hour, and any time worked between 22:00 – 06:00 will attract a Night Premium at a rate of £4.00 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.