Customer Service Assistant

Certas Energy; Ulverston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fuel retailer in the United Kingdom is seeking a customer service representative to join their team. You will be the face of the store, providing great service and helping to manage stock and transactions. This role offers flexible working hours and comprehensive training. Ideal candidates should be enthusiastic, friendly, and dedicated to delivering excellent customer experiences. The position pays £12.60 per hour, aligning with the Real Living Wage, making it an attractive opportunity for those looking to grow in a retail environment.

Benefits

Competitive salary

Flexible working hours

Access to health plan

Staff discount scheme

Pension contributions

Life Assurance

Long service awards

Apprenticeships available

Industry leading training

Qualifications

• Must be 18 or over due to petrol licensing regulations.
• Flexible availability over 7 days for various shifts.

Responsibilities

• Provide great service and go the extra mile for customers.
• Handle transactions and manage stock.
• Ensure health & safety compliance.

Skills

Excellent customer service skills

Hardworking and dependable

Polite and professional demeanor

Eager to learn

Job description

You will be the face of our store, providing great service and going the extra mile to delight our customers. From handling transactions to managing stock and ensuring health & safety compliance, you will help keep our store running smoothly and successfully. We actively promote equal opportunities and are dedicated to ensuring that our recruitment, selection, training, and promotion decisions are made based on skills, qualifications and experience only. If you require any reasonable adjustments to support your application or to attend an interview, if shortlisted, please let us know and we will be happy to assist.

Are you enthusiastic about delivering great customer service? Are you looking for a flexible role with real career potential?

• Excellent customer service skills.
• Retail experience desirable but not essential, as full training provided.
• Hardworking, dependable, and eager to learn.
• Polite, professional, and friendly.
• Must be eighteen or over (due to petrol licensing regulations) and lone working requirements. You bring enthusiasm, positivity, and a customer-first attitude.
• While retail experience is a bonus, it is not essential we will give you all the training you need to succeed.

Certas Energy is part of a FTSE100 company with a record of growth. Our partnerships with Spar, Esso, and Gulf fuel our success, and our Retail Academy supports internal career progression across the business.

Benefits

• £12.60 per hour the Real Living Wage.
• Flexible working hours, you must be available to work various shifts over 7 days.
• Access to our Simply Health plan (includes dental, physio, remote GP & more).
• Staff discount scheme.
• Pension contributions.
• Life Assurance (up to four times annual salary).
• Long service awards after 2 years.
• Apprenticeships schemes available.
• Industry leading training platform.