Customer Care Advisor jobs in United States

As one of the fastest growing and highest rated commercial energy suppliers in the UK, we are looking to recruit an enthusiastic and organised TPI Account Manager , based at our office in Guiseley, Leeds.

You will be operating within the highly competitive SME sector; the focus of the role is to manage the TPI accounts, ensuring value is generated by identifying and managing new and existing TPI partnerships. Applicants should have a minimum of 2 years’ experience working for an energy supplier building TPI relationships, selling gas and electricity contracts in the SME and Mid-market.

Reporting to the TPI Team Manager and working within a team to effectively drive quality and service. Ensuring that TPI’s and customers are provided with a high level of service at all times.

At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.

• Deliver personal and team sales targets.
• Negotiate gas and electricity supply contracts.
• Manage and Develop new and existing TPI partnerships to increase new business revenue through the channel. Including managing engagement through telephone and face to face meetings.
• Managing a renewal portfolio to maximising retention and revenue.
• Proactively develop and improve propositions with TPIs, identifying additional areas of added value business for both parties.
• Production of bespoke sales quotations and tenders for TPI’s and processing of all sales contracts.
• Achieve excellence through delivery of market leading customer service.
• Supporting back-office functions in providing aftersales support and customer care.
• Monitor/Report on competitor/TPI activity.
• Understand and manage TPI portfolio performance – Live rate, consumption, debt, etc.
• Manage sales relationship plans and provide detailed weekly and monthly reporting.
• To ensure that all contractual paperwork is completed in a timely manner.

• Ability to manage high workloads and balance priorities.
• Ambitious character with a drive to achieve target.
• Excellent communicator and expert negotiator.
• Excellent numerical and problem-solving skills.
• Presentation and report writing skills.
• Strong planning and organisational skills.
• Previous experience in B2B sales or Account Management role.
• Proven ability to manage long term relationships.
• Educated to a degree level or equivalent experience desirable but not essential
• Experience of working within a TPI framework is essential
• Understanding of the Gas & Power SME Markets is desirable but not essential

• Excellent salary based on your experience
• Mon – Fri 9am till 5pm, with some hybrid considered
• 25 days annual leave (plus Bank Holidays)
• Holiday Purchase Scheme – Buy up to 5 additional days of leave per year
• Health and Wellbeing programme includes GP consultations, Mental Health support, discounted gym memberships, plus many more!
• Ongoing training & guidance provided
• A great working environment with a real team spirit