Customer Care Advisor jobs in United Kingdom
Account Executive 1, Inside Sales (IS2) - C4L
Dell Technologies
Connect with headhunters to apply for similar jobsCustomer Service Advisor
Challenge-trg Recruitment Ltd
Customer Service Representative
Job summary
A well-established business in Colchester is seeking a Customer Service/Sales Support Representative. The role involves handling inbound enquiries, processing orders, and providing excellent customer support. Ideal candidates should have at least 2 years of relevant experience and great communication skills. The position offers a competitive salary of £28,000 plus an annual bonus, alongside 25 days holiday and a friendly working environment.
Benefits
Qualifications
- At least 2 years' experience in customer service or office-based support role.
- Positive attitude and ability to handle enquiries professionally.
- Strong communication skills, both verbal and written.
Responsibilities
- Responding to inbound phone calls and email enquiries from customers.
- Processing orders efficiently with attention to detail.
- Providing aftersales support to ensure customer satisfaction.
- Delivering professional and friendly service to every customer.
- Resolving issues and queries in a timely manner.
- Preparing and following up on customer quotations.
- Liaising with internal teams for smooth customer journey.
- Maintaining accurate customer records.
Skills
Job Description
Customer Service/Sales Support Representative
Colchester - Office-based, full-time (37.5 hours per week)
25 days holiday plus bank holidays
Free parking available
Salary: £28,000 per annum + potential £500 yearly bonus
About the Role
We're currently recruiting for a Customer Service Representative to join a well-established, fast-paced business with over 20 years of success in its industry. This is a customer-focused and order processing role, ideal for someone who enjoys helping people and ensuring a smooth end-to-end customer experience.
Your day-to-day responsibilities will centre around handling inbound enquiries, processing orders, and supporting customers through their buying journey. There are no outbound calls, cold calling, or lead required-this is a fully reactive customer support role.
About You
We're looking for someone with a positive attitude, great communication skills, and at least 2 years' experience in a similar customer service or office-based support role. You'll be a team player who's confident speaking with customers over the phone and via email, always aiming to deliver a high standard of service.
You'll also be quick to learn product information and internal systems so you can handle orders accurately and resolve queries promptly.
Key Responsibilities as a Customer Service Representative:
- Responding to inbound phone calls and email enquiries from customers
- Processing orders efficiently with attention to detail
- Providing aftersales support to ensure customer satisfaction
- Delivering professional and friendly service to every customer
- Resolving issues and queries in a timely and helpful manner
- Preparing, issuing, and following up on customer quotations
- Liaising with internal teams to ensure a smooth customer journey
- Maintaining accurate customer records
What's in It for You
- A stable, office-based full-time role in a supportive team
- Competitive salary of £28,000 plus up to £500 annual bonus
- 25 days holiday plus all bank holidays
- Free on-site parking
- A friendly and collaborative working environment
Interested?
If you're looking for a role where customer care comes first and you enjoy working in a team environment, click apply now.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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