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Tech Support Specialist - Customer Champion (Hybrid)
Job summary
A tech solutions provider in Wantage is seeking a Line 1 Support Specialist. This role involves serving as the first point of contact for customer queries, accurately documenting requests, and resolving technical issues. The ideal candidate will have experience in technical support and strong communication skills. Join a dynamic team that values personal development and offers a hybrid working environment with excellent benefits including a salary of up to £26,000 and 26 days of holiday.
Benefits
Qualifications
- Experience in a technical support, helpdesk, or customer service role.
- Familiarity with ticketing tools such as Jira, Zendesk or ServiceNow.
- Basic understanding of IT systems and software troubleshooting.
Responsibilities
- Serve as the first point of contact for customer queries.
- Accurately document all support requests in the internal system.
- Tackle and resolve common technical issues.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.