Aftersales Parts Advisor — Customer-Centric Dealership

Service Care Solutions; Chippenham; On-site; GBP 22,000 - 26,000; Full time

Job summary

A vehicle service company in Chippenham is seeking an enthusiastic Parts Advisor to support their aftersales department. The successful candidate will manage deliveries, assist customers at the front desk, and develop strong customer relationships. Responsibilities also include checking stock availability and handling warranty claims. Previous experience in a dealership and strong customer service skills are essential for this full-time role with set hours from Monday to Friday, plus a Saturday shift every two weeks.

Qualifications

• Previous dealership experience is essential.
• Strong communication and customer service abilities are required.
• Ability to build relationships with customers and staff.

Responsibilities

• Receive deliveries and handle customer service at the front desk.
• Pre‑pick parts for workshop job cards and customer orders.
• Develop customer relationships through various enquiries.
• Ensure timely replenishment of consumables and service parts.
• Process warranty claims and maintain accurate records.

Skills

Customer service skills

Rapport building

Job description

A vehicle service company in Chippenham is seeking an enthusiastic Parts Advisor to support their aftersales department. The successful candidate will manage deliveries, assist customers at the front desk, and develop strong customer relationships. Responsibilities also include checking stock availability and handling warranty claims. Previous experience in a dealership and strong customer service skills are essential for this full-time role with set hours from Monday to Friday, plus a Saturday shift every two weeks.