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Property Customer Service Associate

Aldermore Bank

Manchester

On-site

GBP 20,000 - 25,000

Full time

14 days ago

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Job summary

A leading UK bank is seeking a Broker Support Agent in Manchester. This role focuses on managing inbound queries from brokers and solicitors during the mortgage process. Ideal candidates will have excellent telephone experience, problem-solving skills and the ability to work under pressure. The position offers a hybrid working model, a competitive salary ranging from £20,001 to £25,000, and a comprehensive benefits package including flexible working, training opportunities, and a discretionary bonus scheme.

Benefits

Discretionary bonus scheme

Aviva Digital GP

Employee Assistance Programme

Private Medical Insurance

Hybrid Working

Qualifications

Proven experience in phone-based customer service.
Ability to manage challenging calls in a fast-paced environment.
Proficient with Microsoft Office applications.

Responsibilities

Manage inbound calls from intermediaries and solicitors.
Support the application process with expertise.
Work within the property department to meet targets.

Skills

Telephone experience

Customer service focus

Problem solving

Organizational skills

Team player

Time management

Pressure handling

Education

Experience within a regulated banking or financial services environment

Tools

Microsoft Office (Word, Excel, Outlook)

Let us tell you a bit about the opportunity :

Our Broker Support Team plays a key role in managing inbound queries from brokers and solicitors throughout the post-application and post-offer mortgage process.

We're looking for individuals with proven telephone experience, a positive and professional attitude and the ability to handle challenging objections with confidence while maintaining strong this role you'll be focused on telephony support with opportunities to develop your skills and progress as you gain experience.

What will your day look like

To manage inbound calls from Aldermore Intermediaries & Solicitors with professionalism.
Provide support by being expert in process requirements to ensure an efficient application process.
Working as part of the property department to deliver against key targets and objectives.
Supporting wider department and business teams to ensure delivery to our customers. This can be but not exclusive to the undertaking of administrative tasks and up-skilling in order to support the wider department.
At all times working to right first time to deal with queries effectively to reduce turnaround times and delays with the case.
Support a culture of continuous improvement working to identify better ways of working that contribute to a proficient overall customer journey.

What do we expect from you

Excellent customer service focus.
Excellent organizational communication numerical and analytical skills.
Good team player skills are essential with a track record of working within a dynamic team continuously looking for improvement.
Ability to work under pressure in a fast paced environment.
Demonstrable problem solving decision-making and time management skills.
The ability to deal with difficult calls in time sensitive cases
Experience of working within a regulated banking or financial services environment.
Knowledge of Microsoft Office packages particularly Word Excel and Outlook and ability to learn various in-house systems.

What can you expect from us

A friendly and flexible culture the same as how we work with our customers. Hybrid working model 2 days a week in the office
A growing organisation that means theres lots of opportunities to progress
A drive for continuous improvement which you will be empowered to get behind from day one.
And of course you will be rewarded competitively with a good range of core benefits and bonus potential.

Let us tell you a bit more about us

We're Aldermore the award-winning bank trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages savings accounts and business finance solutions were backing more people to go for it.

We thrive by saying yes to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car van or motorbike.

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.

Still curious

Join us and well make the same promises to you as a colleague as we do to each of our customers. We're committed to building a working environment that values respect diversity and compassion. We welcome people regardless of age disability gender identity marital status race faith or belief sexual orientation socioeconomic background and whether you're pregnant or on family leave.

Please note that we have a thorough referencing process which includes criminal record checks.

The Company

We champion equality by supporting the exceptions to the rule and getting finance to where its needed.

We lend the money people save with us to people who want to get on in life; build businesses and create employment buy property for people to live and work in and purchase vehicles to move families and goods around.

Behaviour Framework

Our behavioural framework underpins our purpose and strategic drivers as it outlines the behaviours we need to demonstrate in order to succeed. Where our strategic drivers (Stay Ahead Propositions Relationships That Last and Progressive Platform) outline what we need to do to succeed our behaviours guide us in your second interview well ask you to talk through some examples where youve demonstrated these behaviours in your previous roles.

The Benefits

As you would expect we offer a competitive basic salary and reward package and you'll also benefit from our commitment to investing in your professional development throughout your journey with us.

Benefits vary across the business depending on the role you do but these will give you an idea of what to expect :