Customer Service Specialist

LANXESS Deutschland GmbH; Wigan; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading specialty chemicals company in Wigan seeks an individual to manage relationships with global accounts. Your role will involve handling order management and collaborating with sales and logistics teams. The ideal candidate requires fluent English and experience in customer service or order management in a B2B context. Knowledge of supply chain and ERP software is a plus. A commitment to continuous improvement and digitalization is essential. Competitive compensation and benefits are offered.

Benefits

Competitive compensation packages

Comprehensive benefits

Flexible working arrangements

Training & development opportunities

Commitment to diversity and inclusion

Qualifications

• Fluent in English; additional languages preferred.
• Experience in B2B customer service or order management.
• Strong communication and interpersonal skills.

Responsibilities

• Own and manage relationships with key global accounts.
• Handle order management ensuring accuracy and delivery.
• Collaborate with various teams to resolve challenges.
• Drive continuous improvement and support digitalization.

Skills

Fluent English

B2B customer service experience

Strong communication skills

Ability to prioritize

SAP or similar ERP experience

Tools

Microsoft Office

Job description

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Business Unit / Group Function: Polymer Additives

Work Arrangement: Onsite

Level of Experience: Intermediate

Job Highlights

Join LANXESS UK – A Global Leader in Specialty Chemicals

Are you passionate about building strong business relationships and delivering exceptional service? Do you thrive in a fast‑paced, international environment? If so, we want you on our team!

At LANXESS, we’re shaping the future of chemicals and materials worldwide. As part of our European Shared Services Customer Function, you’ll play a key role in connecting with major global accounts and ensuring smooth, efficient order management for our valued business customers.

What You’ll Do

• Own and manage relationships with key global accounts – you’ll be the trusted point of contact for our customers.
• Handle order management from start to finish, ensuring accuracy and timely delivery.
• Collaborate with sales, logistics, and supply chain teams to resolve challenges and keep customers informed.
• Drive continuous improvement projects and support our digitalisation goals.

Experience and Skills

What We’re Looking For

• Fluent English (additional European languages highly desirable – German preferred)
• Experience in B2B customer service or order management (chemicals or manufacturing industry is a plus)
• Strong communication and interpersonal skills – you’ll work in a multicultural environment
• Ability to prioritise, work independently, and stay proactive under pressure
• A positive, enthusiastic attitude and a love for learning

Nice-to‑Haves

• SAP or similar ERP experience
• Knowledge of supply chain, logistics, or international trade
• Advanced Microsoft Office skills

What to Expect

If your application is successful, you’ll first have a conversation with a member of our Talent team. Shortlisted candidates will then be invited to an on‑site interview, where you'll meet the Hiring Manager and key team members. This is a great opportunity to gain insight into the role, our culture, and how we work.

We are proud to be an equal opportunity employer and value diversity and inclusion. We’re also happy to discuss reasonable adjustments to support your application.

Please Note: No agency approaches.

Recruitment is managed centrally by our Talent team. Any direct approaches to hiring managers will not be considered or eligible for fee payment.

Contract Type: Regular

Who we are

LANXESS is a leading specialty chemicals company with about 12,000 employees in 32 countries. The core business of LANXESS is the development, manufacturing and marketing of chemical intermediates, additives and consumer protection products. LANXESS has achieved leading positions in the Dow Jones Best‑in‑Class Index and the MSCI ESG and ISS ESG ratings, among others, for its commitment to sustainability.

Our sites in the UK include Branston, Deeside, Sudbury, Trafford Park and Widnes.

Be part of it!

What we offer you

• Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
• Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
• Work‑Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
• Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.
• Diversity: For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.

Interested? Apply today with your full up to date CV and we will be in touch with you soon.

Lanxess UK is an equal opportunities employer.