Finishing & Customer Care Manager – Residential Homes

Sphere Solutions; Salisbury; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A national housebuilder seeks an experienced Finishing Manager / Customer Care Manager in Salisbury. This hybrid role requires oversight of home completion quality and ensuring an exceptional customer handover experience. Key responsibilities include managing construction standards, coordinating trades, and addressing homeowner queries. Ideal candidates will have relevant experience, a Gold CSCS Card, and strong interpersonal skills. Competitive pay and a supportive team await the successful applicant.

Benefits

Competitive Pay Rate

Ongoing work with a respected developer

Collaborative team environment

Qualifications

• Gold CSCS Card essential for the role.
• First Aid Certificate is required.
• Experience in finishing or customer care roles in housebuilding.

Responsibilities

• Oversee final construction stages ensuring home quality.
• Manage homeowner contact and care post-purchase.
• Coordinate subcontractors for outstanding work completion.

Skills

Construction quality oversight

Customer service management

Snagging inspections

Interpersonal skills

Education

Gold CSCS Card

First Aid Certificate

Tools

Snagging software

Digital inspection tools

Job description

A national housebuilder seeks an experienced Finishing Manager / Customer Care Manager in Salisbury. This hybrid role requires oversight of home completion quality and ensuring an exceptional customer handover experience. Key responsibilities include managing construction standards, coordinating trades, and addressing homeowner queries. Ideal candidates will have relevant experience, a Gold CSCS Card, and strong interpersonal skills. Competitive pay and a supportive team await the successful applicant.