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Hybrid Customer Support Specialist - Events & Ticketing
Job summary
A leading event management company is seeking a Customer Support Representative for its Preston location. The successful candidate will handle ticketing queries from customers and event organisers, ensuring a high level of service. Responsibilities include managing inbound queries, maintaining professionalism, and contributing to team goals. Ideal applicants will have customer service experience and an interest in the events industry. Benefits include health insurance, extensive holiday entitlement, and a friendly working environment.
Benefits
Qualifications
- Previous experience in customer-focused roles is essential.
- Confident telephone manner is required.
- Ability to thrive in a fast-paced environment.
Responsibilities
- Handle incoming ticketing queries across various channels.
- Manage queries through the support platform (Intercom).
- Maintain a high level of professionalism with customers.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.