Fintech Customer Support Specialist - Hybrid Role

Capital on Tap; Cardiff; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A fintech company based in Cardiff is seeking a Customer Support Agent to assist business customers via phone, email, and live chat. The role is designed for individuals with at least two years of financial services experience and offers a hybrid work model. Responsibilities include managing customer inquiries and providing professional support. The company values diversity and offers a comprehensive benefits package, including private healthcare and a pension scheme.

Benefits

Private Healthcare

28 days holiday

Cycle to Work Scheme

Annual Learning Budget

Qualifications

• Minimum of 2 years experience in financial services.
• Strong understanding of regulatory requirements and customer due diligence processes.
• Proven experience managing high volumes of customer enquiries.

Responsibilities

• Act as the first point of contact for business customers.
• Provide informed, professional support across multiple channels.
• Identify opportunities for process improvement.

Skills

Financial services knowledge

Excellent communication skills

Problem-solving

Customer service

Job description

A fintech company based in Cardiff is seeking a Customer Support Agent to assist business customers via phone, email, and live chat. The role is designed for individuals with at least two years of financial services experience and offers a hybrid work model. Responsibilities include managing customer inquiries and providing professional support. The company values diversity and offers a comprehensive benefits package, including private healthcare and a pension scheme.