Tech Support Specialist - Customer Champion (Hybrid)

Airbox Systems Limited; Wantage; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

A tech solutions provider in Wantage is seeking a Line 1 Support Specialist. This role involves serving as the first point of contact for customer queries, accurately documenting requests, and resolving technical issues. The ideal candidate will have experience in technical support and strong communication skills. Join a dynamic team that values personal development and offers a hybrid working environment with excellent benefits including a salary of up to £26,000 and 26 days of holiday.

Benefits

Private medical cover

26 days holiday

Pension scheme with up to 6% matching

Personal Development budget

Electric Car Scheme

Qualifications

• Experience in a technical support, helpdesk, or customer service role.
• Familiarity with ticketing tools such as Jira, Zendesk or ServiceNow.
• Basic understanding of IT systems and software troubleshooting.

Responsibilities

• Serve as the first point of contact for customer queries.
• Accurately document all support requests in the internal system.
• Tackle and resolve common technical issues.

Skills

Technical support experience

Strong communication skills

Problem-solving ability

Proactive attitude

Tools

Jira

Zendesk

ServiceNow

Job description

A tech solutions provider in Wantage is seeking a Line 1 Support Specialist. This role involves serving as the first point of contact for customer queries, accurately documenting requests, and resolving technical issues. The ideal candidate will have experience in technical support and strong communication skills. Join a dynamic team that values personal development and offers a hybrid working environment with excellent benefits including a salary of up to £26,000 and 26 days of holiday.