Property Customer Support Specialist (Hybrid, Growth)

Aldermore Bank; Manchester; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading UK bank is seeking a Broker Support Agent in Manchester. This role focuses on managing inbound queries from brokers and solicitors during the mortgage process. Ideal candidates will have excellent telephone experience, problem-solving skills and the ability to work under pressure. The position offers a hybrid working model, a competitive salary ranging from £20,001 to £25,000, and a comprehensive benefits package including flexible working, training opportunities, and a discretionary bonus scheme.

Benefits

Discretionary bonus scheme

Aviva Digital GP

Employee Assistance Programme

Private Medical Insurance

Hybrid Working

Qualifications

• Proven experience in phone-based customer service.
• Ability to manage challenging calls in a fast-paced environment.
• Proficient with Microsoft Office applications.

Responsibilities

• Manage inbound calls from intermediaries and solicitors.
• Support the application process with expertise.
• Work within the property department to meet targets.

Skills

Telephone experience

Customer service focus

Problem solving

Organizational skills

Team player

Time management

Pressure handling

Education

Experience within a regulated banking or financial services environment

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

A leading UK bank is seeking a Broker Support Agent in Manchester. This role focuses on managing inbound queries from brokers and solicitors during the mortgage process. Ideal candidates will have excellent telephone experience, problem-solving skills and the ability to work under pressure. The position offers a hybrid working model, a competitive salary ranging from £20,001 to £25,000, and a comprehensive benefits package including flexible working, training opportunities, and a discretionary bonus scheme.