Customer Representative

Inspired; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel agency in the UK is seeking a Travel Customer Representative to support clients from booking to return. Responsibilities include responding to inquiries, assisting with travel bookings, and providing destination information. The ideal candidate has strong communication skills and a passion for travel. This position offers a remote work arrangement, flexible scheduling, and opportunities for growth within the agency.

Benefits

100% remote work

Opportunities for growth

Travel perks

Supportive team environment

Qualifications

• 3+ years of experience in customer service, preferably in travel or hospitality.
• Excellent verbal and written communication skills.
• Proactive and detail-oriented mindset.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with bookings, changes, and cancellations.
• Provide information about destinations and policies.
• Follow up with clients to confirm details.
• Handle complaints with empathy.

Skills

Excellent communication skills

Strong customer service experience

Organizational skills

Comfortable with technology

Passion for travel

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!