Hybrid Customer Service Agent - Impactful Support & Growth

Thames Water Utilities Limited; United Kingdom; Hybrid; GBP 28,000; Full time

Job summary

A leading water services company in the UK seeks a Customer Service Agent to support customers with water and wastewater service issues. You will address inquiries, log interactions using Salesforce and AWS, and provide clear guidance. The role offers a hybrid work model with a starting salary of £25,659, potential salary increases, and comprehensive benefits. We're committed to making a positive impact and supporting your career growth.

Benefits

24 days of holiday plus bank holidays

Generous Pension Scheme

Access to health and wellbeing benefits

Performance-related pay plan

Qualifications

• Ability to perform confidently in a fast-paced, high-pressure environment.
• Eagerness to learn, grow, and take on new challenges.

Responsibilities

• Act as the first contact for inbound phone inquiries.
• Listen effectively and diagnose customer problems.
• Log interactions accurately using advanced tools.
• Coordinate solutions and provide necessary information.

Skills

Outstanding telephone etiquette

Strong verbal and written communication skills

Team collaboration

Strong IT proficiency

Active listening

Creative problem-solving

Tools

Salesforce

Amazon Web Services

Job description

A leading water services company in the UK seeks a Customer Service Agent to support customers with water and wastewater service issues. You will address inquiries, log interactions using Salesforce and AWS, and provide clear guidance. The role offers a hybrid work model with a starting salary of £25,659, potential salary increases, and comprehensive benefits. We're committed to making a positive impact and supporting your career growth.