Hybrid Customer Advisor - Problem Solver & Service Pro

Workforce; Birmingham; Remote; GBP 18,000 - 20,000; Full time

Job summary

A customer service firm is looking for a Customer Advisor to engage with customers and provide exceptional service. The role involves resolving queries and maintaining accurate records while working towards performance targets. Applicants should possess strong communication skills and customer service experience. This is a full-time, permanent position, offering a competitive salary and various benefits, including a bonus scheme and personal development opportunities.

Benefits

Competitive salary and bonus scheme

22 days holiday

Pension scheme

Wellbeing initiatives

Employee Assistance Programme

Qualifications

• Excellent verbal and written communication skills.
• Experience in a customer service or telephone-based role.
• Ability to work in a target-driven environment.

Responsibilities

• Deliver outstanding customer service through call handling.
• Resolve customer queries and complaints effectively.
• Take ownership of issues and keep customers informed.

Skills

Communication skills

Customer service experience

Technical mindset

Attention to detail

Adaptability

Job description

A customer service firm is looking for a Customer Advisor to engage with customers and provide exceptional service. The role involves resolving queries and maintaining accurate records while working towards performance targets. Applicants should possess strong communication skills and customer service experience. This is a full-time, permanent position, offering a competitive salary and various benefits, including a bonus scheme and personal development opportunities.