Customer Service Advisor

Nelson Permanent Placements; Turves Green; On-site; GBP 26,000 - 27,000; Full time

Job summary

A leading employment agency is seeking a Customer Service Advisor to support a global LED lighting manufacturer. Responsibilities include processing sales orders, handling inbound calls, and resolving customer issues. The ideal candidate will have strong attention to detail, excellent communication skills, and experience in customer service. This role offers a competitive salary ranging from £26,000 to £27,000 annually with a fixed-term contract.

Benefits

Supportive environment

Sustainable company

Qualifications

• Proven experience in a customer service or administrative role, ideally within a fast-paced environment.
• Strong attention to detail with a focus on accuracy and quality.
• Excellent communication skills, especially over the telephone.

Responsibilities

• Process sales orders accurately using the in-house system.
• Handle inbound calls providing information on stock, pricing, and product details.
• Support customer escalations and resolve issues promptly.

Skills

Experience in customer service or administrative role

Attention to detail

Excellent communication skills

Relationship-building skills

Planning and organization

Competent with Microsoft Office

Tools

Oracle NetSuite

Job description

Nelson Permanent Placements are recruiting a customer Service Advisor on behalf of a global LED lighting manufacturer offering bespoke lighting solutions. The company supplies a wide range of LED products for commercial, industrial, education, healthcare, and public‑sector environments, focusing on quality, innovation, and sustainable lighting.

The key responsibilities of this role as a Customer Service Advisor :

• Process sales orders accurately using the in‑house system.
• Prepare commercial invoices and arrange transport for Ireland and international shipments.
• Handle inbound calls from wholesalers, contractors, end users, and external sales staff, providing information on stock, pricing, product details, ETAs, and general enquiries.
• Support with customer escalations and help resolve issues promptly.
• Communicate daily with Production and Warehouse teams regarding stock levels and dispatch of goods.
• Liaise with the Technical team to obtain product information and assist with technical queries.
• Work closely with a dedicated BDM and build strong working relationships across the business.
• Assist the Accounts team with customer account queries and returns.
• Support the Project Team with quotations when required.
• Provide updates and reports to the Customer Service Manager.

Qualifications and skills of a Customer Service Advisor

• Proven experience in a customer service or administrative role, ideally within a fast‑paced environment.
• Strong attention to detail with a focus on accuracy and quality.
• Ability to work independently with a proactive, flexible, “can‑do” attitude.
• Reliable team player who supports colleagues and contributes positively to the department.
• Excellent communication skills, especially over the telephone.
• Strong relationship‑building skills across customers, sales teams, and internal departments.
• Good planning, organisation, and time‑management abilities.
• Competent with Microsoft Office and database systems; experience with Oracle NetSuite is an advantage.
• Able to remain resilient and professional when handling challenging situations or customer issues.
• Quick thinker who can offer suitable product alternatives when required.

The employment package for a Customer Service Advisor

• £26,000–£27,000 per annum
• Fixed‑term contract (maternity cover)
• Monday – Friday
• Forward thinking and sustainable company
• Supportive environment

How to Apply

This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency.

Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.

Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.