Customer Service Advisor - Fostering

Polaris Community; Stoke Prior; On-site; GBP 23,000 - 24,000; Full time

Job summary

A leading children's service provider in the UK is seeking a highly motivated Customer Service Advisor to build rapport with potential Foster Parents. In this full-time role, you will respond to enquiries, guide applicants through the fostering process, and provide information as needed. The ideal candidate will have excellent communication skills and a friendly telephone manner. This position offers competitive benefits including annual leave and a pension scheme.

Benefits

30 days' Annual Leave increasing to 35 days

Company Pension Scheme

Life Insurance x 2

Employee Discount Scheme

On-Site Free Parking

Qualifications

• Must have a background in engaging customer interactions.
• Able to remain calm and professional under pressure.
• Willingness to work flexibly to meet business needs.

Responsibilities

• Respond to high numbers of enquiries from potential Foster Parents.
• Guide applicants through initial screening and highlight benefits of fostering.
• Communicate effectively via phone and Live Chat.

Skills

Friendly, confident telephone manner

Enthusiasm for engaging with customers

Excellent verbal communication

Attentive listener

Competent IT skills, including Microsoft Office

Ability to multi-task in a fast-paced environment

Experience in Customer Service

Tools

CRM system

Job description

Customer Service Advisor - Fostering

• Posting date: 31 October 2025
• Salary: £23,000 to £24,000 per year
• Additional salary information: Pension, discount scheme
• Hours: Full time
• Closing date: 30 November 2025
• Location: Bromsgrove, Worcestershire, B60 4AD
• Company: Polaris Community
• Job type: Permanent
• Job reference: REF-31-E1DREKF_1761900740

Summary

POLARIS

Customer Service Advisor - Fostering

Position type: Full-Time - Permanent

Location: Bromsgrove

Salary: £23,000 - £24,000

Benefits: 30 days' Annual Leave increasing to 35 days' with length of service + Bank Holidays, Company Pension Scheme, Life Insurance x 2, Employee Discount Scheme & On-Site Free Parking

About Us

We are Polaris, one of the UK's largest leading communities of children's service providers.

Within the community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as Leaving Care services, Education, Residential Care and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We're ambitious for our children and young people, families and staff, and believe in their futures.

ABOUT YOU

You will respond to a high number of enquiries with a focus on building rapports with potential Foster Parents. You will guide applicants on the benefits of fostering with the Polaris group, taking them through an initial screening process and highlighting transferable skills they can bring to the role. You will send further information when requested and respond to any queries in a timely manner.

We are looking for a highly motivated individual with an engaging manner that is able to communicate confidently over the phone and via Live Chat. You will be self-motivated, enthusiastic and lively with the ability to build relationships, identify opportunities and create solutions.

A background in sales would be an advantage for this fast paced role.

Requirements

• Friendly, confident telephone manner
• Enthusiasm and desire for engaging with customers
• Excellent verbal communicator and the ability to remain calm and professional under pressure
• Attentive listener
• Able to work & communicate as part of a team
• Competent IT skills, including Microsoft Office and recording on a CRM system
• Ability to multi-task and prioritise workload in a fast-paced environment
• Willingness to work flexibly to meet business needs, including occasional evenings or one evening per week
• Experience working within a Customer Service environment is an advantage
• Prior knowledge of fostering/the fostering sector or standard foster carer recruitment process is an advantage, training provided

For an informal conversation about this post, please contact Ann Strain - Recruitment & Enquiry Team Manager on 07435 549 086.

To be considered for this position, please do apply.

No Agencies Please.

We are an Equal Opportunities employer and welcome applications from all backgrounds. The successful applicant will be subject to a DBS check. We reserve the right to withdraw this advert without notification.

Please note that on clicking "apply" you will receive a return email asking you to fill out our application form online, and it is a requirement for this to be completed before we can progress your application.