German & English Speaking Customer Advisor

SOUTH WEST RECRUITMENT Careers; Ringwood; Hybrid; GBP 27,000; Full time

Job summary

A recruitment agency in Ringwood is seeking a permanent Customer Service Advisor who is fluent in both English and German. The role involves responding to emails and calls in both languages, managing customer queries, and ensuring excellent customer service. Working hours are 40 per week with shifts from Monday to Saturday. This position also offers a hybrid work model. Salary is £26,312 per annum.

Qualifications

• Ability to communicate and empathise effectively.
• Willingness to help customers with their challenges.
• Enjoyment of working in a fun environment.

Responsibilities

• Respond to English and German emails.
• Answer English and German calls.
• Handle customer queries and translate replies.

Skills

Communication skills in both English and German

Empathy towards customers

Confidence in a professional manner

Job description

We are recruiting for a permanent Customer Service Advisor to speak both German and English.

• Hybrid for Ringwood, Hampshire office

Main Purpose of role

• Responding to English and German emails, answering English and German calls,
• Dealing with customer quires on our system and translating replies from English to German and German to English.
• To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German.
• You will be communicating directly with customers on the phone, by email, social media and live web chat.

The Multilingual Consultant will report into the German Team Leader.

You should have

• A natural ability to communicate and empathise
• A confident and professional manner
• A real willingness to help a customer with their challenge
• The desire to have fun at work!

Salary

£26,312 per annum

Location

• Hybrid for Ringwood, Hampshire office

Hours

40 paid hours per week.

Shifts

Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning.

IIP Accredited Employer