Customer Service Advisor – Multichannel Support for LED Lighting

Nelson Permanent Placements; Turves Green; On-site; GBP 26,000 - 27,000; Full time

Job summary

A leading employment agency is seeking a Customer Service Advisor to support a global LED lighting manufacturer. Responsibilities include processing sales orders, handling inbound calls, and resolving customer issues. The ideal candidate will have strong attention to detail, excellent communication skills, and experience in customer service. This role offers a competitive salary ranging from £26,000 to £27,000 annually with a fixed-term contract.

Benefits

Supportive environment

Sustainable company

Qualifications

• Proven experience in a customer service or administrative role, ideally within a fast-paced environment.
• Strong attention to detail with a focus on accuracy and quality.
• Excellent communication skills, especially over the telephone.

Responsibilities

• Process sales orders accurately using the in-house system.
• Handle inbound calls providing information on stock, pricing, and product details.
• Support customer escalations and resolve issues promptly.

Skills

Experience in customer service or administrative role

Attention to detail

Excellent communication skills

Relationship-building skills

Planning and organization

Competent with Microsoft Office

Tools

Oracle NetSuite

Job description

A leading employment agency is seeking a Customer Service Advisor to support a global LED lighting manufacturer. Responsibilities include processing sales orders, handling inbound calls, and resolving customer issues. The ideal candidate will have strong attention to detail, excellent communication skills, and experience in customer service. This role offers a competitive salary ranging from £26,000 to £27,000 annually with a fixed-term contract.