Customer Service Specialist

Schweitzer Engineering Laboratories; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

A multinational engineering firm is seeking a Customer Service Specialist in Reading, UK. The ideal candidate will have at least 3 years of customer service experience and a degree in business. Responsibilities include providing customer care and engaging in regional support activities. The position offers competitive pay, great benefits, and a supportive work environment.

Benefits

Competitive medical, dental, life, and AD&D insurance

Monthly food/groceries vouchers valued at GBP 125

Salary exchange pension savings with 8% contribution

Gym membership reimbursements

Tuition assistance and development programs

Qualifications

• Minimum 3 years of customer service experience.
• Strong computer and communication skills.
• Ability to learn technical details of products.

Responsibilities

• Provide world-class customer care to internal and external customers.
• Engage in customer support activities including order entry.
• Own customer feedback and drive to satisfaction.

Skills

Customer service experience

Strong computer skills

Excellent writing and communication skills

Education

Degree in business or related field

Tools

ERP tools

CRM tools

Job description

We are looking for a Customer Service Specialist who can proactive, quality focused, and takes pride in providing excellent customer service. Successful candidates will have an educational background in business or a related field and an interest in serving customers and growing with a multinational employer. If you are seeking an opportunity to apply your professional working experience to support customers and solve challanging problems then we invite you to join our team.

As a Customer Service Specialist, a typical day might include the following:

• Provide world-class customer care to both internal and external customers.

• Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications.

• Communicate to customers and reps on deliverables, service bulletins, and/or resolving of additional customer service issues on an independent basis.

• Use independent analysis, judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.

• Own customer feedback tracking and driving to customer satisfaction.

• Initiate process improvement suggestions and lead in implementation.

• Other duties as assigned.

This job might be for you if:

• Minimum 3 years of customer service experience

• Degree in business or related field or related operations experience

• Strong computer skills

• ERP or CRM tools experience

• Ability to learn concepts and technical details of products

• Excellent writing, proofreading, documentation, and communication skills in English (other European languages preferred)

Competitive pay. Superior benefits. Inspiring work.

People are at the core of our company. We welcome you to learn more about how we support employees.

• Competitive medical, dental, life, and AD&D insurance

• Monthly food/groceries vouchers valued at GBP 125

• Salary exchange pension savings with company contribution of 8% + NI savings passed to employees

• Wellness benefits that includes gym membership reimbursements

• Developmental programs including tuition assistance and engineering development programs

Location

This position is located in our Reading, UK office in the Blade office buidling.

Communication with Applicants

We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at [e-mail].

*SEL bases title on individual knowledge and experience.

SEL is an Equal Opportunity Employer: M/F/Vets/Disabled.