Customer Experience Specialist – Retail Banking (Part-Time)

Santander USA; Carmarthen; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading financial institution in Carmarthen is seeking a Customer Experience Advisor to join their team. This role involves assisting customers with transactions and inquiries in a friendly and effective manner. Ideal candidates will have a strong background in customer service and be flexible in their approach to a variety of tasks. The position is part-time, working 21 hours per week on a rota basis.

Benefits

Starting salary of £24,000 plus £500 cash allowance

25 days holiday plus bank holidays

Healthcare benefits at discounted rates

Pension contribution of up to 12.5%

Volunteering opportunities

Global growth opportunities

Qualifications

• Proven ability to deliver outstanding customer service either face-to-face or via phone.
• Effective communication skills to understand customer needs.
• Willingness to undertake a range of activities outside standard expectations.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions and customer queries.
• Build relationships and find solutions.

Skills

Outstanding customer service

Effective communication

Desire to exceed customer expectations

Teamwork skills

Adaptability to business needs

Job description

A leading financial institution in Carmarthen is seeking a Customer Experience Advisor to join their team. This role involves assisting customers with transactions and inquiries in a friendly and effective manner. Ideal candidates will have a strong background in customer service and be flexible in their approach to a variety of tasks. The position is part-time, working 21 hours per week on a rota basis.