Contact Center Manager jobs in United Kingdom

Customer Success Administrator

• Magherafelt (Office-based)
• 9am - 5pm, Monday to Friday
• Hourly rate - Competitive / TBC
• Long Term Contract

The Opportunity

A leading organisation based in Magherafelt is seeking a Customer Success Administrator to join their team on a 12-month maternity cover basis. This role is ideal for someone who thrives in a fast-paced office environment and enjoys providing exceptional customer service.
Working closely with supervisors, contractors, and internal departments, the successful candidate will help coordinate response maintenance repair requests while ensuring high standards of communication and service delivery are maintained.

Key Responsibilities

• Serve as the first point of contact for all customer queries
• Manage repair requests, triaging and directing them to relevant departments or contractors
• Monitor and update job progress, ensuring timely completion and data accuracy
• Maintain records and support the wider team in meeting KPIs and service standards
• Escalate issues where appropriate to ensure a smooth customer experience
• Collaborate with internal teams and stakeholders to support ongoing service delivery

Candidate Criteria

- Previous experience in a busy office environment
- Strong customer service background
- Confident using Microsoft Office and capable of accurate data input
- GCSE Maths and English (Grade C or above or equivalent)

Desirable:

• Previous experience in the social housing or maintenance sector

What's in it for you?

• Join a well-regarded team supporting an essential public contract
• Gain valuable experience within a dynamic administrative setting
• Competitive hourly rate (to be discussed)

For further information or to apply, please contact Ethan Boylan.