Senior Customer Service Advisor

First Recruitment Services; Horsham; On-site; GBP 28,000 - 32,000; Full time

Job summary

A recruitment agency is seeking a Senior Customer Service Advisor in Broadbridge Heath. The role involves reviewing customer orders for accuracy, managing returns, and overseeing junior team member training. Ideal candidates will have strong customer service experience and attention to detail. This position offers a competitive salary of £28,000 – £32,000 and a Monday to Friday work schedule.

Benefits

On-site parking

Qualifications

• Strong knowledge of contracts and tenders within the company.
• Initiative and drive to complete tasks independently.
• Maintains accuracy and completeness in duties.

Responsibilities

• Review customer orders to ensure fulfillment.
• Verify order entries according to guidelines.
• Conduct quality assurance checks on orders.
• Manage the returns process in line with company policies.
• Ensure accurate stock allocation.
• Support training for junior Customer Service team members.

Skills

Knowledge of customer service processes

Attention to detail

Effective time management

Training junior team members

Ability to handle high volumes of work

Job description

• Position: Senior Customer Service Advisor
• Salary: £28000 – £32,000
• Location: Broadbridge Heath
• Hours: Monday – Friday
• Benefits: On-site parking

The Senior Customer Service representative is a seasoned team member responsible for reviewing customer requirements to ensure they align with order details, contractual terms, and relevant documentation. You will also oversee the accuracy and compliance of data entered by Customer Service Assistants, ensuring all information meets company standard

Customer Service Advisor responsibilities:

• Review customer orders in the IQ systemto ensure they meet contract terms and can be fulfilled as agreed.
• Verify order entriesusing the guidelines outlined in process document CF214.
• Conduct quality assurance checkson orders following process document CF215.
• Assess customer terms and conditionsthrough a technical review, guided by process document CF162.
• Manage the returns process (RMA)in line with process document OP052.
• Ensure accurate stock allocationby assigning the correct batches to each sales order.
• Support the training of junior Customer Service team membersto help them understand key processes and procedures.
• Contribute to all aspects of the Customer Service Advisor role, providing flexible support where needed.

Skills & experience required:

• Has strong knowledge and hands-on experience with all contracts, tenders and customer service processes across the company.
• Works with care and attention to detail, showing initiative and drive to complete tasks independently.
• Manages time effectively and makes sound decisions when prioritizing team tasks.
• Maintains accuracy, consistency, and completeness in all administrative responsibilities.
• Handles high volumes of work efficiently and with ease.
• Provides training, guidance, and support to junior team members to help them grow and succeed

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.