Customer Support Analyst — Proactive Issue Resolver

Kinetic Software; Milton Keynes; On-site; GBP 27,000 - 30,000; Full time

Job summary

A technology solutions provider in Milton Keynes is seeking a Customer Support professional to maintain and resolve issues for internal and external applications. The ideal candidate will have a background in customer service and basic IT infrastructure knowledge. Competitive compensation and diverse benefits await the successful applicant, who will play a key role in enhancing client satisfaction and achieving high service standards.

Benefits

25 days holiday plus bank holidays

Performance-related bonus scheme

Enhanced pension contributions

Flexible benefits platform

Regular social events

Qualifications

• Experience in customer service with focus on client satisfaction.
• Basic understanding of relational databases and Microsoft SQL Server.

Responsibilities

• Support and maintain company's internal and external applications.
• Resolve logged issues through various communication channels.
• Ensure accurate and timely client communication.

Skills

Customer service experience

Problem-solving skills

IT infrastructure knowledge

Basic knowledge of SQL Server

Education

Qualification in Computer Science or equivalent

Job description

A technology solutions provider in Milton Keynes is seeking a Customer Support professional to maintain and resolve issues for internal and external applications. The ideal candidate will have a background in customer service and basic IT infrastructure knowledge. Competitive compensation and diverse benefits await the successful applicant, who will play a key role in enhancing client satisfaction and achieving high service standards.