Customer Service Manager & Contact Centre Team Leader

Career Choices Dewis Gyrfa Ltd; Altrincham; On-site; GBP 32,000; Full time

Job summary

A customer service organization in Altrincham is seeking a Customer Service Manager / Contact Centre Team Leader to lead a team in delivering excellent customer service. The ideal candidate will have significant experience in a contact centre environment, proven leadership ability, and the skills to coach and motivate staff. This role offers a salary of £32,000 plus bonuses and benefits in a supportive team culture, along with opportunities for growth and career progression.

Benefits

Smart casual dress code

Free access to gym facilities

Financial wellbeing platform access

Employee assistance programme

Cycle to work scheme

Childcare schemes

Qualifications

• Significant experience in a customer service or contact centre environment.
• Proven experience of coaching, mentoring, and performance management.
• Strong communication, delegation, and stakeholder management skills.

Responsibilities

• Lead, motivate, and develop Customer Service Advisors and Senior Advisors.
• Monitor KPIs and take proactive action.
• Manage customer escalations and ensure effective complaint resolution.

Skills

Customer service experience

Team leadership

Coaching and mentoring

Strong communication skills

Organizational skills

Education

Degree-level education or equivalent professional experience

Job description

A customer service organization in Altrincham is seeking a Customer Service Manager / Contact Centre Team Leader to lead a team in delivering excellent customer service. The ideal candidate will have significant experience in a contact centre environment, proven leadership ability, and the skills to coach and motivate staff. This role offers a salary of £32,000 plus bonuses and benefits in a supportive team culture, along with opportunities for growth and career progression.