Hybrid: Customer Service Manager & Contact Centre Leader

AWD online; Altrincham; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A growing organization is seeking a Customer Service Manager / Contact Centre Team Leader in Altrincham to lead a customer service function focused on performance, quality, and customer experience in a fast-paced contact centre. This full-time role involves coaching teams, managing performance, and improving processes. Candidates should have significant contact centre experience, excellent communication, and leadership skills. Benefits include gym access, new office facilities, and career progression opportunities. Apply now to join a dynamic team.

Benefits

Gym facilities

Financial wellbeing platform

Employee assistance programme

Cycle to work schemes

Qualifications

• Significant experience in customer service or contact centre with team leadership.
• Proven experience in coaching, mentoring, and performance management.
• Strong communication skills and a solution-focused mindset.

Responsibilities

• Lead, motivate, and develop Customer Service Advisors and Senior Advisors.
• Monitor KPIs, trends, and take proactive action on performance.
• Manage customer escalations and ensure effective complaint resolution.

Skills

Coaching

Stakeholder management

Time management

Organizational skills

Education

Degree-level education or equivalent professional experience

Job description

A growing organization is seeking a Customer Service Manager / Contact Centre Team Leader in Altrincham to lead a customer service function focused on performance, quality, and customer experience in a fast-paced contact centre. This full-time role involves coaching teams, managing performance, and improving processes. Candidates should have significant contact centre experience, excellent communication, and leadership skills. Benefits include gym access, new office facilities, and career progression opportunities. Apply now to join a dynamic team.