Operations Manager — Contact Center Leadership

Arrow Global Group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial solutions provider in Manchester is seeking an Operations Manager to inspire and manage their diverse team. You will coach Team Leaders, ensuring excellent customer service and adherence to regulatory guidelines. With a focus on leadership and effective performance management, you will contribute significantly to customers achieving financial freedom. This role offers you the autonomy to make impactful decisions that enhance both customer and team experiences.

Qualifications

• Motivating and empowering leader who builds strong team relationships.
• Good understanding of debt recovery and collections.
• Call centre experience to meet customer needs effectively.

Responsibilities

• Inspire and manage Team Leaders and a diverse team of around 125 people.
• Provide coaching and ongoing training to keep team updated with regulatory guidelines.
• Develop positive customer experiences and business results through effective performance management.

Skills

Leadership

Teamwork

Communication

Coaching

Mentoring

Job description

A leading financial solutions provider in Manchester is seeking an Operations Manager to inspire and manage their diverse team. You will coach Team Leaders, ensuring excellent customer service and adherence to regulatory guidelines. With a focus on leadership and effective performance management, you will contribute significantly to customers achieving financial freedom. This role offers you the autonomy to make impactful decisions that enhance both customer and team experiences.