Communication & Engagement Manager (Contact Centre)

Princess Cruises; England; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading cruise line company in the UK is seeking a Communication & Engagement Manager. The role focuses on driving employee satisfaction through effective strategies and stakeholder management. You will oversee onboarding processes and host in-office and virtual events to foster engagement. This full-time role offers a hybrid working environment from our Southampton office, incorporating innovative practices and extensive employee benefits.

Benefits

Employee Discounted Cruising

Recognition scheme with prizes and awards

Regular office events

Extensive learning opportunities

Employee Assistance and Wellbeing programmes

Company paid Health Cash Plan

Life Assurance

Parental and adoption leave

Discounted retail and leisure offers

Minimum 25 days leave

Qualifications

• Able to turn complex messages into clear, engaging language.
• Ability to inspire, coach, and manage a team effectively.
• Effective strategic planning for long-term initiatives.
• Build strong relationships and influence at all levels.

Responsibilities

• Develop and execute communication and engagement strategies.
• Plan and host in-office and virtual events.
• Oversee onboarding processes and recruitment forecasts.
• Manage ship visit and familiarisation programmes.
• Collaborate for consistent messaging across teams.

Skills

Excellent written and verbal communication skills

Leadership capability

Strategic planning and project management skills

Stakeholder relationship building

Job description

We take enormous pride in bringing to life P&O Cruises and Cunard – two of Britain’s most iconic brands. Our Contact Centre Operations (CCO) team is looking for a Communication & Engagement Manager, a pivotal role in shaping how we connect, engage, and inspire our people. You’ll be at the heart of creating an exceptional employee experience that supports our vision and values.

Role Overview

As Communication & Engagement Manager, you’ll lead strategies that drive employee satisfaction and retention across CCO and Guest Relations, as well as overseeing the onboarding of new teams. From planning CCO-wide events, managing ship visits and familiarisation trips, to creating compelling content for multiple channels, you’ll be the voice that keeps our teams informed, motivated, and connected.

You’ll combine strategic planning with strong stakeholder management to align engagement activities with business priorities and key projects, as well as representing CCO in wider Carnival UK forums. This role requires a balance of creativity, leadership, and operational understanding to deliver long‑term success.

Your Accountabilities will include:

• Develop and execute communication and engagement strategies that support CCO objectives.
• Plan and host in‑office and virtual events that bring our culture to life.
• Oversee onboarding processes, as well as planning and delivering against recruitment forecast.
• Manage ship visit and familiarisation programmes, driving engagement and brand connection.
• Collaborate with internal communications and project teams to deliver consistent messaging.

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK07 and is offered on a full time permanent basis, with hybrid working in our Southampton office, including up to two days from home.

Requirements

• Excellent written and verbal communication skills – able to turn complex messages into clear, engaging language and for a diverse audience.
• Leadership capability – able to inspire, coach and manage a team effectively.
• Strategic planning and project management skills to deliver longer term initiatives.
• Ability to build strong stakeholder relationships and influence at all levels.

About You

• Engage and empower others, creating an environment where people do their best work.
• Demonstrate accountability and commercial awareness in decision‑making.
• Brings energy and clarity to communication, inspiring teams to achieve.
• Embrace innovation and continuous improvement.

Why Join Us?

Working with us is about more than a job. It’s about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Read our employee experience guide to learn more about life as a Carnival UK colleague.

Benefits

• Employee Discounted Cruising plus Friends and Family offers
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee‑led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In‑house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Contributory Defined Contribution Pension scheme

Take the next step

Ready to inspire and engage? Apply now and be part of a team that makes every day extraordinary.

Recruitment Journey

For more information on your recruitment journey, please visit https:///CUKCandidateJourney.

#Job Functions: Customer Service; Strategy / Planning; Public Relations

#LI-Hybrid

#CUK

#LI-NL1