Operations Manager — Contact Center Leadership

Arrow Global Group; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading financial solutions provider in Manchester is seeking an Operations Manager to inspire and manage their diverse team. You will coach Team Leaders, ensuring excellent customer service and adherence to regulatory guidelines. With a focus on leadership and effective performance management, you will contribute significantly to customers achieving financial freedom. This role offers you the autonomy to make impactful decisions that enhance both customer and team experiences.

Responsibilities

• Inspire and manage a diverse team.
• Coach Team Leaders to ensure excellent customer service.
• Contribute to customers achieving financial freedom.

Job description

A leading financial solutions provider in Manchester is seeking an Operations Manager to inspire and manage their diverse team. You will coach Team Leaders, ensuring excellent customer service and adherence to regulatory guidelines. With a focus on leadership and effective performance management, you will contribute significantly to customers achieving financial freedom. This role offers you the autonomy to make impactful decisions that enhance both customer and team experiences.