Contact Centre Project Manager

-; Fareham; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading contact centre provider in the United Kingdom is seeking an experienced Contact Centre Project Manager to drive transformation and manage projects effectively. You will coordinate initiatives, lead project teams, and work closely with IT and operational leaders to bring about change. The ideal candidate will have experience in a contact centre or fast-paced environment, strong project management skills, and the ability to communicate effectively across all levels. This is an exciting opportunity to make a significant impact.

Qualifications

• Experience in a Contact Centre or fast-paced environment.
• Background in managing projects and change across teams.
• Knowledge of project management methodologies.

Responsibilities

• Lead delivery of the Contact Centre Annual Plan.
• Coordinate new initiatives and project teams.
• Manage projects end-to-end from scoping to post go-live.

Skills

Project management

Stakeholder management

Risk management

Cross-functional leadership

Job description

Behind every great customer experience sits a Contact Centre that's constantly evolving. This role is about being the calm, confident force that brings structure to that change, shaping plans, aligning people and making sure improvements land smoothly and stick.

As Contact Centre Project Manager, you'll be at the heart of transformation, helping a busy operation move forward with clarity, pace and purpose.

You'll take ownership of delivery the Contact Centre Annual Plan, translating strategic ambition into well-governed, well-run projects that genuinely improve how things work. This is a hands‑on role where you'll coordinate new initiatives, lead cross‑functional project teams, and work closely with technology partners, IT colleagues and operational leaders to ensure change is delivered in a way that feels joined‑up and sustainable.

You'll be managing projects from end to end, from initial scoping and planning, through delivery, implementation and post go‑live. Along the way, you'll bring structure through clear governance, thoughtful risk management and regular, meaningful communication. You'll also play a central role in shaping and maintaining the Contact Centre technology roadmap, supporting supplier relationships, licenses and contracts.

You'll thrive in this role if you enjoy bringing people together around a shared goal and are confident navigating multiple priorities at once. You'll bring experience from a Contact Centre or similar fast‑paced environment, with experience managing projects and change across different teams and stakeholders. Your knowledge of project management methodologies and ability to communicate effectively across all levels will set you apart in this role.

Ready for a new challenge?

Apply Now!