Contact Center Manager jobs in United Kingdom

Job Description - Senior Client Services Manager (251357)

Job Description

Description

Senior Client Service Manager

Temporary (6 month contract), full time (37.5 hpw), Monday to Friday

Salary £31,150 pa plus On call shift payment of £14.30 per session and great benefits including Health Cash Plan

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life?As a Senior Client Services Manager in Exeter, you’ll lead one of our Devon Enhanced Community Recovery Service teams to deliver person centred housing related support and make it a Great Place To Work for our colleagues!

You’ll manage our 5-bed house, helping support customers with complex mental health issues develop their skills and achieve independence. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

Typical day as a Senior Client Service Manager

Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contract, evidenced by our customer satisfaction surveys and KPIs.

Be the Safeguarding Lead for the service

Ensure Health and Safety checks and risk assessments are completed and recordedaccurately

Managing the contract, budgets and KPIs, and liaising with stakeholders and commissioners

Manage individual and team performance using coaching skills and assessing colleague competencies and objectivesto ensure customers live in a safe, supportive, person-centred service

Fancy going home each day knowing that you have helped our customers change their lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!

You have

A calm, flexible and creative approach to problem solving.

The ability to make decisions under pressure, in line with policy and procedure.

The understanding of where our customers are in their life and have the passion to advocate for them.

Experience of people management and delivering support in a housing or care environment

Clear understanding of mental health and housing law.

To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship toexternalcandidates for this role. This remains under regular review.

Job details

Flexible working hours (or we’re open to agreeing a work pattern with you)

This is a service-based role and you will spend your time on site in Exeter, with occasional travel elsewhere.

Able to use technology for Microsoft Office, and internal applications, strong written language skills and attention to detail.

You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

34 days leave, pro-rated (including bank holidays and a “me day”)

Paid time off for volunteering

MatchingPension contributions (up to 7%, with life assurance of 3x Basic Salary)

Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies

Career path with development and an excellent training package

Excellent benefits and rewards including supermarket discounts and travel expenses