Team Manager - NHS 111 Contact Centre (Remote/On-site)

BusDevCoach.com; Ashford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare service provider in the UK is seeking a confident and people-focused Team Manager for their Contact Centre. This role involves leading a team of Health Advisors, ensuring high-quality service delivery and compliance with performance standards. Candidates should have experience in managing contact centre teams and be comfortable with data-driven performance management. The position offers a competitive rate of pay along with benefits such as an NHS Pension Scheme and opportunities for hybrid working.

Benefits

NHS Pension Scheme

Generous annual leave

Flexible working options

Ongoing development opportunities

Access to discounts and reward platforms

Qualifications

• Experience in managing teams within a contact centre or urgent care environment.
• Confident managing complex people processes including performance management.
• Ability to interpret performance data for improvement.

Responsibilities

• Lead and develop a team of Health Advisors in a contact centre.
• Drive performance using real-time data and metrics.
• Ensure compliance with quality and contractual standards.

Skills

Leadership in contact centre

People management

Performance management

Data interpretation

Effective communication

Job description

A leading healthcare service provider in the UK is seeking a confident and people-focused Team Manager for their Contact Centre. This role involves leading a team of Health Advisors, ensuring high-quality service delivery and compliance with performance standards. Candidates should have experience in managing contact centre teams and be comfortable with data-driven performance management. The position offers a competitive rate of pay along with benefits such as an NHS Pension Scheme and opportunities for hybrid working.