Hybrid Change Manager – Contact Centre & Customer Experience

Three; Reading; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading mobile network provider in the UK is seeking a Change Manager to oversee and implement operational enhancements in Contact Centres. This role involves managing change initiatives, engaging stakeholders, and continuously improving processes to elevate customer experience. The ideal candidate will have a strong background in telecommunications and contact centre operations, accompanied by excellent communication and project management skills. This position offers a competitive salary starting at £37,200 and includes hybrid working options, generous annual leave, and extensive benefits.

Benefits

Performance-based annual bonus

Flexible allowance for benefits

Private Medical Insurance

Free mobile phone package

28 days annual leave plus bank holidays

Wellbeing and learning & development benefits

Qualifications

• Proven ability to manage change initiatives and continuous improvements.
• Strong written and verbal communication skills.
• Experience collaborating with multiple stakeholders, including overseas partners.

Responsibilities

• Manage all aspects of allocated changes to ensure operational readiness of Contact Centres.
• Ensure successful implementation of change initiatives and stakeholder engagement.
• Develop processes, systems, and procedures that enhance performance and customer experience.

Skills

Strong communication skills

Stakeholder management

Change initiative delivery

Experience in telco/contact centre operations

Detail-oriented

Ability to multi-task

Job description

A leading mobile network provider in the UK is seeking a Change Manager to oversee and implement operational enhancements in Contact Centres. This role involves managing change initiatives, engaging stakeholders, and continuously improving processes to elevate customer experience. The ideal candidate will have a strong background in telecommunications and contact centre operations, accompanied by excellent communication and project management skills. This position offers a competitive salary starting at £37,200 and includes hybrid working options, generous annual leave, and extensive benefits.