Change Management ofertas em Grã-Bretanha

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• Managing staff when required, being the first point of call for patients and staff for any concerns or queries, Will involve clinic and admin work.
• To effectively lead and coordinate the phlebotomy team that the post holder has been assigned to.
• To support other teams and senior phlebotomists when need arises.
• Ensure all records are legible and that there is adherence to confidentiality and correct record keeping within their teams.
• Ensure statistical information is gathered and recorded as required by the Phlebotomy Service Manager.
• To provide accurate records in relation any staff performance issues that may arise.
• The supervision and induction of new Phlebotomy staff within their team and across three sites, to mentor new phlebotomy staff across three sites.
• Prioritisations and allocation of workload to the team.
• Autonomously problems solve day to day issues and work collaboratively with other Senior Phlebotomists, Deputy Phlebotomy Manager and Service Manager to ensure quality service provision is maintained at all sites.
• To ensure their Team work collaboratively and have the ability to resolve any conflict in a timely and professional manner.
• First line escalation for non- standard queries and complaints.

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

• Satisfactory level of general Education
• Good standard of written and spoken English.
• Demonstrates a commitment to further learning and development

• Educated to GCSE or equivalent in English and Maths
• NVQ Level 2 or 3
• Previous Leadership/Organisation skills

• Previous work within a Health care setting.
• Previous Phlebotomy experience ( 2 years)
• Demonstrated ability to pass on knowledge to others and mentoring.

• Experience of Dealing with complaints.
• Previous Supervisory skills experience

• Communication skill at various levels, both written and verbal.
• Ability to deal effective & empathetically with customers enquiries and complaints
• Ability to communicate both formally and informally, both orally and in writing when dealing with subordinates colleagues and service users.
• Ability to lead a team and engage staff.
• Good negotiation skills/ telephone skills.

• Experience of coaching / Mentorship.
• Ability to absorb and interpret new and complex information.

• Awareness of security and Data Protection issues.
• Knowledge of Quality and safety and risk management.
• Knowledge of ANTT/Infection prevention
• Basic PC skills.
• Good problem solving skills.
• Knowledge of utilising a database system.

• Knowledge of NHS policy and procedures.
• Experience of conflict management.
• Ability to proactively use Microsoft Word, Excel and Outlook, identifying the most appropriate package for the task

• Knowledge of decision making/ planning and flexibility
• Ability to prioritise and work autonomously
• Ability to work to strict deadlines
• Remain calm and focused at times of stress
• Ability to acquire information

• Change management skills.

• Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.

• Self- motivated
• Ability to exert physical effort on an ongoing basis including walking and bending.
• Able to fulfil all aspects of the job description.

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.

The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment.

The current price of a check is £38 for an enhanced and £18 for a standard check.

Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.

The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.

If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.

Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.

University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

• SNR Phlebotomist (PDF, 336.4KB)
• SNR Phlebotomist (PDF, 336.4KB)
• Understanding your right to work in the UK (PDF, 1.1MB)
• Employee Benefits (PDF, 578.5KB)