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Senior Data & Process Analyst, Backup & Recovery
Job summary
A major banking institution is seeking a Senior Business & Data Analyst to join their Backup and Recovery Team in Manchester. This role involves understanding and orchestrating customer journeys, driving continuous improvement in backup solutions, and collaborating closely with Product Owners and cross-functional teams. The ideal candidate will have experience in customer journey design, data analysis, and managing stakeholder relationships. This position offers a competitive salary and a hybrid work model.
Benefits
Qualifications
- Demonstrable experience handling technical complexities around migration and backup solutions.
- Experience in customer journey design and process mapping.
- Strong communication and problem-solving skills.
Responsibilities
- Understand, design, and map end-to-end customer journeys.
- Continually evaluate journey effectiveness from customer and business perspectives.
- Coordinate and build alignment across teams for seamless experiences.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.