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1st Line IT Support Analyst – Remote Work & Career Growth
Job summary
A healthcare IT solutions provider in the United Kingdom seeks a 1st Line IT Support Analyst to deliver top-notch customer service. You'll assist pharmacy dispensers by solving IT issues and managing calls. The role requires strong communication, general IT skills, and a problem-solving attitude. The offer includes a starting salary of £24,700 plus overtime. Join a team dedicated to enhancing your IT career with training and career progression. Office in Adlington, Chorley, with some remote work options.
Benefits
Qualifications
- Customer service delivery background highly valued.
- Reasonable IT skills and problem-solving aptitude required.
- Ability to manage workload and communicate effectively.
Responsibilities
- Assist pharmacy dispensers with IT problem resolution.
- Log and categorize incoming calls and emails in CRM.
- Document updates to the knowledge base and issues.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.