Senior Data & Process Analyst, Backup & Recovery

lloyds banking group; Manchester; Hybrid; GBP 59,000 - 67,000; Full time

Job summary

A major banking institution is seeking a Senior Business & Data Analyst to join their Backup and Recovery Team in Manchester. This role involves understanding and orchestrating customer journeys, driving continuous improvement in backup solutions, and collaborating closely with Product Owners and cross-functional teams. The ideal candidate will have experience in customer journey design, data analysis, and managing stakeholder relationships. This position offers a competitive salary and a hybrid work model.

Benefits

Pension contribution up to 15%

Annual bonus

30 days’ holiday plus bank holidays

Wellbeing initiatives

Qualifications

• Demonstrable experience handling technical complexities around migration and backup solutions.
• Experience in customer journey design and process mapping.
• Strong communication and problem-solving skills.

Responsibilities

• Understand, design, and map end-to-end customer journeys.
• Continually evaluate journey effectiveness from customer and business perspectives.
• Coordinate and build alignment across teams for seamless experiences.

Skills

Technical complexity handling

Customer journey design

Stakeholder management

Data analysis

Agile delivery tools proficiency

Tools

Jira

Visio

SQL

Job description

A major banking institution is seeking a Senior Business & Data Analyst to join their Backup and Recovery Team in Manchester. This role involves understanding and orchestrating customer journeys, driving continuous improvement in backup solutions, and collaborating closely with Product Owners and cross-functional teams. The ideal candidate will have experience in customer journey design, data analysis, and managing stakeholder relationships. This position offers a competitive salary and a hybrid work model.