Assistant Customer Service jobs in United Kingdom
Apprentice Customer Service Advisor. Job in Ferndale Education & Training Jobs
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Apprentice Customer Service Advisor. Job in Ferndale Education & Training Jobs
Job summary
A telecommunications company in the UK is offering an Apprentice Customer Service Advisor position. No experience required; a friendly demeanor and willingness to learn are essential. You will assist customers with various inquiries while completing an NVQ Level 2 in Customer Service. The role offers a starting salary of £21,620, increasing after the apprenticeship, along with numerous employee benefits. This is a chance to kick start your career in a supportive environment.
Benefits
Qualifications
- No prior experience required; training provided.
- Must have a friendly voice.
- Willingness to learn and grow.
Responsibilities
- Assist customers over the phone with billing and tech support.
- Complete a 15-month apprenticeship with dedicated study days.
- Build relationships with customers and provide great service.
Skills
Education
Job Title: Apprentice Customer Service Advisor
Full time: Apprenticeship
Hourly rate: £11.09
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Start your future with EE - Where your voice could be the start of something big .
- A?great'starting salary of?£21,620 rising to £25,684 after completion of the apprenticeship
- An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
- Huge?discounts off your Mobile and Broadband packages, starting at £10 a month
- Huge discounts off other tech such as smart watches, speakers, tv's, gaming consoles and subscriptions
- Discount codes to give out to friends and family
- Support to carve your own career path. We're passionate about helping our people grow the career they want
- Online GP: Access to a private GP 24/7 for you and your immediate family
At EE, we believe every interaction should a positive one. You'll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You'll learn how to listen, solve problems, build relationships and deliver a great service.
As part of your apprenticeship, you'll complete a 15-month NVQ Level 2 in Customer Service. We'll support you every step of the way - including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.
You don't need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We'll give you all the training you need and we're passionate about helping you kick start your career.
At EE, you're part of something bigger. You'll make friends, learn new skills, and build confidence every day. We're proud to be inclusive and welcome people from all backgrounds - because everyone belongs here.
Ready to make your mark? Apply now and let's start building your future.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.