Public Sector Customer Advisor — Hybrid Role

Brook Street; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in Birmingham is seeking a Temporary Support Officer for the Public Sector. The role involves managing customer inquiries and providing application support primarily through phone contact, with a mix of administrative tasks. Ideal candidates should have customer service experience and be comfortable in a fast-paced environment. The position is temporary until March 31, 2026, with an hourly pay rate starting at £12.36.

Qualifications

• Previous contact centre experience is preferred.
• Ability to maintain a calm demeanor under pressure.
• Proficient in handling inbound calls efficiently.

Responsibilities

• Handle inbound calls from service users and legal professionals.
• Provide accurate updates on applications and court cases.
• Update and process case information.

Skills

Customer service experience

Excellent communication skills

Resilience

Listening skills

Ability to work in a fast-paced environment

Job description

A recruitment agency in Birmingham is seeking a Temporary Support Officer for the Public Sector. The role involves managing customer inquiries and providing application support primarily through phone contact, with a mix of administrative tasks. Ideal candidates should have customer service experience and be comfortable in a fast-paced environment. The position is temporary until March 31, 2026, with an hourly pay rate starting at £12.36.